Privacy policy

Last updated: July 22, 2025

We are committed to protecting your privacy and keeping your personal information secure.

1. Introduction

  • Elan Mist operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the 'Services').

  • Elan Mist is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

  • If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. Personal Information We Collect or Process

  • Contact details: name, address, billing/shipping address, phone number, email address.
  • Financial information: credit/debit card numbers, payment details, transaction information.
  • Account information: username, password, security questions, preferences, settings.
  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled.
  • Communications with us: details you provide when contacting customer support.
  • Device information: device type, browser, IP address, unique identifiers.
  • Usage information: interaction with the Services, including browsing behaviour.

3. Personal Information Sources

  • Directly from you: when you create an account, visit the Services, or communicate with us.
  • Automatically through the Services, including via cookies and similar technologies.
  • From service providers: when they process personal information on our behalf.
  • From partners or third parties.

4. How We Use Your Personal Information

  • Provide, tailor, and improve the Services.
  • Marketing and advertising.
  • Security and fraud prevention.
  • Communicate with you.
  • Legal reasons.

5. How We Disclose Personal Information

  • With Shopify, vendors, and service providers (payment processing, shipping, IT, etc.).
  • With business and marketing partners to deliver advertising.
  • When you consent or request us to share information.
  • With affiliates or within our corporate group.
  • As part of a business transaction (merger, acquisition, etc.).

6. Relationship with Shopify

  • Our Services are hosted by Shopify, which collects and processes your personal information to provide and improve the Services.
  • Shopify may use this data for enhanced features and personalised advertising.
  • Learn more here: https://www.shopify.com/legal/privacy

7. Third-Party Websites and Links

  • We are not responsible for the privacy or security of third-party websites linked on our Services.
  • Please review their privacy policies before sharing personal information.

8. Children’s Data

  • The Services are not intended for children under the age of majority.
  • We do not knowingly collect their personal information.

9. Security and Retention of Your Information

  • We take reasonable measures to protect your personal information, but no system is 100% secure.
  • We retain data only as long as necessary to fulfill purposes, comply with laws, and resolve disputes.

10. Your Rights and Choices

  • Access, delete, or correct your personal information.
  • Receive a copy of your data (portability).
  • Manage marketing preferences.
  • Object to processing or withdraw consent where applicable.
  • To exercise these rights, contact us at support@elan-mist.com or visit Shopify’s Privacy Portal.

11. Complaints

  • You may contact us with complaints, or file with your local data protection authority.

12. International Transfers

  • We may transfer, store, and process your data outside your country, relying on approved legal safeguards.

13. Changes to This Privacy Policy

  • We may update this policy and will post changes here with a revised 'Last updated' date.

14. Contact